Refund Policy
We stand behind our programs and want you to enroll with confidence. This policy outlines your refund protections and terms.
Eligibility for Refund
A refund request must meet ALL of the following conditions:
Submitted in writing to admin@mettz.org within 7 days of the original purchase date.
Include your full name, order number, and reason for the request.
You have completed no more than 40% of the curriculum (measured by module access logs provided by our fulfillment partner).
How to Request a Refund
Email admin@mettz.org with the subject line "Refund Request — [Your Name]." We respond to all refund requests within 2 business days.
Partnership Coordination
Because your training is delivered in partnership with independent fulfillment providers, we coordinate the refund review with them to confirm course-access and attendance data. This does not slow down your refund — the SLA remains as stated. METTZ remains the merchant of record and is responsible for issuing any approved refund.
Refund Processing
Approved refunds are processed to the original payment method within 7–10 business days. For financed purchases (e.g., Affirm, Bread), refunds coordinate with the lender and may take additional time.
Non-Refundable Items
Payment plan installments after the initial refund window has expired
Setup or onboarding fees (if applicable)
Programs purchased with promotional discounts of 50% or greater (unless required by law)
Disputes and Resolution
If you have a concern about your purchase or enrollment, please contact our support team at admin@mettz.org or call 3194990542 before initiating a chargeback. We're committed to resolving issues quickly and fairly. Our support team can often resolve concerns within 24 hours.
Contact
admin@mettz.org · 3194990542